Privacy policy

Last updated: 12/03/2025 

This privacy policy describes how Matterhorn Antwerp, managed by Verso-Café (BV) (BE 0434.517.933), handles the collection, use and protection of your personal data when you visit our website (https://www.matterhornantwerp.be/) or use our services.

1. Personal data collected.

We may collect the following personal data:

  • Name and contact information (email, phone number, address).

  • Payment and billing information.

  • Data you provide us via contact forms or email

  • Data related to your use of our website (via analytics)

  • Other information that you voluntarily provide to us

2. Purposes of data processing

We process your personal data for the following purposes:

  • Processing reservations and orders.

  • Answering your questions and communication

  • Improving our website and services

  • Marketing purposes (such as newsletters, subject to consent)

  • Complying with legal obligations

  • Managing customer relationships and services.

3. Sharing of personal data.

Your personal data will not be sold or shared with third parties unless:

  • This is necessary for the performance of our services (e.g. payment processors)

  • We are legally obliged to do so

  • You have given your explicit consent

  • It is necessary for fraud prevention or security purposes.

4. Data security

We take appropriate technical and organizational measures to protect your personal data from loss, misuse or unauthorized access. This includes:

  • Restricted access to personal data to authorized employees

  • Secured IT systems and encrypted data storage

  • Regular evaluation and adaptation of security measures

5. Retention period

Your personal data will be kept as long as necessary for the purposes described above or as required by law. When data is no longer needed, it will be securely deleted or anonymized.

6. Your rights

You have the following rights regarding your personal data:

  • Right of access: You can request what data we process about you.

  • Right of correction: You can have incorrect data corrected.

  • Right to deletion: You may request deletion of your data, unless this is not legally possible.

  • Right to object: You may object to certain processing operations.

  • Right to restriction of processing: You can request to temporarily restrict processing.

  • Right to data portability: You can receive your data in a structured format.

  • For requests, please contact us at info@matterhornantwerp.be

7. Contact details

For questions about this privacy policy, please contact:

Matterhorn Antwerp
Huidevettersstraat 58 
2000 Antwerp, Belgium 
E-mail: info@matterhornantwerp.be
Telefoon: 03 213 31 00 

We reserve the right to modify this privacy policy. The most up-to-date version will always be available on our website.

MATTERHORN ANTWERP
info@matterhornantwerp.be
03 213 31 00

Huidevettersstraat 58,
2000 Antwerpen

Verso-Café (BV) - BE 0434.517.933

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